1-st level Solution Expert with Hungarian

Bosch Service Solutions S.R.L.

Timișoara, TM, ro

3 zile în urmă

Job Description

Provide advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)

Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests

Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes

Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)

Achieve the individual and service key performance indicators

Strive to continuously develop and improve the processes and service to always ensure the best customer experience

Qualifications

C1 or native language level (verbal & written) for Hungarian

B1 / B2 or higher English language level (verbal & written)

Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)

A natural communicator, adapting your style to each customer

Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish

Innovative and solution orientated mind-set

Ability to work under pressure and good team engagement

Flexibility in hours of work / shift pattern

Ideally having already experience in a customer service environment and social media

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