1-st level Solution Expert with Hungarian
Bosch Service Solutions S.R.L.
Timișoara, TM, ro
3 zile în urmă

Job Description

  • Provide advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)
  • Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
  • Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes
  • Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
  • Achieve the individual and service key performance indicators
  • Strive to continuously develop and improve the processes and service to always ensure the best customer experience
  • Qualifications

  • C1 or native language level (verbal & written) for Hungarian
  • B1 / B2 or higher English language level (verbal & written)
  • Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
  • A natural communicator, adapting your style to each customer
  • Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
  • Innovative and solution orientated mind-set
  • Ability to work under pressure and good team engagement
  • Flexibility in hours of work / shift pattern
  • Ideally having already experience in a customer service environment and social media
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