Support Engineer (GERMAN)
Stefanini Romania SRL
Mangalia, RO
5 zile în urmă
source : Loadjobs

Job Description :

Imagine a day at Stefanini - Take a look!

  • Providing support to clients (via email and phone) regarding technical issues : password reset, Internet connectivity issues, emailing options etc.;
  • Logging remotely to client’s computer and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.
  • Requirements :

    GERMAN speaker and looking for a job? Explore our career opportunities!

    Your path to success requires :

  • GERMAN advanced level and ENGLISH knowledge at least medium level;
  • Motivation for learning new information;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems / issues to customers in a non-technical manner.
  • Benefits :

    You will be awarded for your success with :

  • Attractive salary package;
  • Contract for unlimited period of time;
  • Up to 27 days Annual Vacation;
  • Bonus for referring new colleagues;
  • Private Medical subscription;
  • Public transportation reimbursement;
  • Meal tickets;
  • IT and Soft skills training provided by our specialists;
  • Opportunity to develop a career within a stable multinational environment Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
  • Friendly, fun and young team.
  • Skills : English, German

    English, German

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