Job Description :
Stealth Silicon Valley Startup in Research and Healthcare AI with 182M monthly visits seeking Customer service representative in our Sales Team.
Help us create next-level AI-enabled technologies.You will1. Manage large numbers of customer questions and complaints2. Identify and assess consumer requirements3.
Offer quick and accurate client assistance4. Process orders, prepare correspondence and fulfil customer needs5. Open and maintain customer accounts by recording account information6.
Rely on directions and pre-established guidelines to perform the functions of the job7. Generate sales leads that develop into new customers8.
Escalate complaints across multiple communication channels
What we are looking for1. Familiar with CRM systems and practices2. Ability to provide innovative solutions to customer conflicts3.
Orientation towards customer service4. Ability to retain deep product and service knowledge5. Solid documentation skills6.
Calm, agreeable temperament7. Strong phone handling and active listening skills8. Basic understanding of commonly-used concepts, practices, and procedures within the publishing field