Service Delivery Manager for HR project
Accenture
Bucharest
1 zi în urmă

Job Description

Job responsibilities : - Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables- Manage resources to achieve these assignments- Track and create / provide team status using standard templates and actively participate in appropriate internal and external status meetings- Maintain the team’s portion of the work plan and / or annual plan (e.

g. resource assignment changes, schedule changes, completion status, etc.) - Approve team member time sheets, identify the source of any variances, and drive plans to correct variances- Identify and manage issues and risks and act as an escalation point within the team- Work with other delivery managers and project managers to ensure the Client Service Team / Service Delivery Team understands their accountabilities for delivery and how to work across the teams as needed- For BPO, facilitate effective Management Operating System ensuring timely reviews of process outcomes (3X3’s, KPI’s, SLA’s) and improvement / change initiatives READ MORE OF THE JOB DESCRIPTION

Qualifications

  • Ideal candidate : - Advanced English skills;- Bachelor's degree and minimum 10 years of relevant work experience;- Supervisory experience in HR or related fields;
  • Experience in client relationship management;- Understands and is an expert in tracking and managing data.
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