Xerox Corporation (NYSE : XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works.
Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction.
We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.
We understand what’s at the heart of work and all of the forms it can take. We embrace the increasingly complex world of paper and digital.
Office and mobile. Personal and social. Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections.
We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
For more information visit .
The role has responsibility for technical support, ongoing development and for improving the adoption and maturity of ServiceNow implementation for global HR Shared Services.
The ServiceNow platform will be the core Service Integration & Management platform including HR Case Management and workflow.
The role requires a strong desire to learn new technology and concepts and proactively seek opportunities to add value, improve efficiency and increase productivity
The ServiceNow Administrator role is a key HRIS Delivery position. The role will take ownership of the ServiceNow platform with the ability to configure to new requirements, create portals and manage workflows whilst determining effective ways to increase performance.
Primary Responsibilities :
Take the lead on developing enhancements across the platform with specific emphasis on solution design, usability and ongoing support, driving continuous improvement and value
Manage ongoing configuration requirements
Work with end users to define, design and deliver ServiceNow solutions
Maintain the integrity of the ServiceNow platform across production and non-production environments
Constant review of system performance, data, capacity and capability through proactive monitoring
Make recommendations for ongoing improvements
Manage all changes to the system including system upgrades and application of patches
Provide day to day support to internal users in dealing with incidents and requests relating to the platform.
Candidate Background : Skills, Knowledge and Abilities / Requirements :
ServiceNow System Administrator Certification
ITIL Foundation Certificate
Extensive knowledge of the ServiceNow platform including : Business Rules, Client Scripts, Script includes, workflows, Update sets and Contextual security.
Functional knowledge and experience with IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database (CMDB), Asset, Knowledge Management)
High analytical, problem solving and troubleshooting capability
Ability to use judgment and initiative in decision making making
Good verbal and written communication with the ability to explain complex solutions in a clear and concise manner to business and technical teams
Proven ability to be responsible for the daily administration, maintenance and Change Management requirements
Ownership of Databases in a global environment
Good team player to drive solutions to delivery completion.
Self-motivated to deliver
Experience in support training, UAT and knowledge transfer.
Experienced in the ITIL suite of applications within the ServiceNow platform