Call Center Agent
Mohawk Garnet Inc
Iași, Romania
3 zile în urmă

Responsibilities :

  • First point of contact for our customers via phone (inbound)
  • Understand their issue and attempt resolving it; where required, escalate to the proper team
  • Actively liaise with customers to ensure they are kept up to date regarding their query, providing responses when needed and ensuring documentation of any investigation and follow-up
  • Work productively while maintaining exceptional quality standards
  • Deliver exceptional support while providing consultancy to our customers, ensuring their expectancies on response and assistance are met or exceeded
  • Role summary :

  • Identify and deliver consulting solutions to help customers’ business development
  • Phone support for both potential and existing customers
  • Using our CRM to escalate difficult or time-consuming queries
  • Keeping the customers updated on their query progress via the CRM
  • Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience
  • Requirements :

  • Excellent spoken English is mandatory. Failing to prove proficiency is a show stopper. British English slang should be no news for you, for instance.
  • Excellent communication skills are also mandatory. We’re looking for candidates that are highly empathic, among other things.
  • Problem-solving skills are mandatory (a logical test will be given during the interview)
  • Above average IT skills are considered an advantage
  • Ability to remain calm, composed and articulate when dealing with tough customer situations.
  • Team player and positive attitude under workload pressure
  • Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.

    To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account.

    If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

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