First point of contact for our customers via phone (inbound)
Understand their issue and attempt resolving it; where required, escalate to the proper team
Actively liaise with customers to ensure they are kept up to date regarding their query, providing responses when needed and ensuring documentation of any investigation and follow-up
Work productively while maintaining exceptional quality standards
Deliver exceptional support while providing consultancy to our customers, ensuring their expectancies on response and assistance are met or exceeded
Role summary :
Identify and deliver consulting solutions to help customers’ business development
Phone support for both potential and existing customers
Using our CRM to escalate difficult or time-consuming queries
Keeping the customers updated on their query progress via the CRM
Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience
Excellent spoken English is mandatory. Failing to prove proficiency is a show stopper. British English slang should be no news for you, for instance.
Excellent communication skills are also mandatory. We’re looking for candidates that are highly empathic, among other things.
Problem-solving skills are mandatory (a logical test will be given during the interview)
Above average IT skills are considered an advantage
Ability to remain calm, composed and articulate when dealing with tough customer situations.
Team player and positive attitude under workload pressure
Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.
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