Customer Support Specialist
OLX Group
Bucharest
5 zile în urmă

The opportunity :

The Customer Support Specialist answers product and service questions, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

A typical day at OLX Group in this role could include :

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution;
  • Prepare product or service reports by collecting and analyzing customer information;
  • Contribute to team effort by accomplishing related results as needed;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Build sustainable relationships of trust through open and interactive communication;
  • Provide accurate, valid and complete information by using the right methods / tools;
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • resolution;
  • Follow communication procedures, guidelines and policies;
  • Go the extra mile to engage customers.
  • What will make you successful in this role :

  • Proven customer support experience;
  • Strong phone contact handling skills and active listening;
  • Familiar with CRM systems and practices;
  • Customer orientation and ability to adapt / respond to different types of characters;
  • Excellent communication and presentation skills;
  • Ability to multi-task, prioritize and manage time effectively;
  • High school diploma or equivalent; college degree preferred.
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