Customer Experience Professional with German
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
6 zile în urmă

Join a team recognized for leadership, innovation and diversity

Why Honeywell?

Honeywell changes the way the world works.

For more than 130 years, we’ve solved the toughest customer challenges through a unique combination of our industrial expertise and our innovations in cutting-edge software and technology, and industry-leading automation.

This excellence is built on a foundation of inclusion, diversity and driving a performance culture that values integrity and ethics.

As a Customer Experience Professional in our Performance Material & Technology department, you will be responsible for the success of transferring knowledge and providing support to the order entry specialists for PMC.

Act as SAP Super User and provide technical knowledge and support during SAP transitions / deployments. Comply with business processes and controls in order to deliver best in class’ customer service and order management fulfilment.

Successful and timely booking and lifecycle handling of all order management activities. Work within guidelines of global policies and processes

Responsibilities :

  • Provide technical knowledge and support to Finance and OMT as SME
  • Analyze request to process Credit Memo (CM) and / or Cancellation
  • CM and / or cancellation generation (attention to specific customer / country requirements including dispute resolution)
  • Invoice generation (attention to specific customer / country requirements)
  • Compile documentation to meet financial audit requirements
  • Understand and follow all Quality Management policies and procedures
  • Reviews customer operations and uses data and observation to determine methods to optimize processes
  • Debit memo issuing support. Support for application of SEA discounting policy.
  • Customer Booking in SAP including special non-standard Y-Specials configurable products
  • Support for logistics activities - OBD creation and technical errors resolution
  • Process "special" invoicing (Complex Customer invoice requirements)
  • Ensure good document control, Validation of PO (POSO, IPO and 3rd Party PO)
  • Clear concise communications with local Sales, Operations, LOBs and COE
  • Respect all the HSE procedures
  • Qualifications :

  • 5 years’ experience in a Customer Services environment with proven record of delivering outstanding levels of service.
  • Experience on similar roles such as Customer Experience Specialist / Order Management

  • Preferred Bachelor’s or MBA degree
  • SAP knowledge would be considered a plus because will help you with the daily tasks
  • Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
  • Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
  • Leadership and team building skills
  • Interpersonal skills
  • Oral & written Communication at all levels
  • Good judgment, problem solving & appropriate decisiveness
  • English and German Proficient
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