Customer Service Representative with Italian
Emerson
Napoca, Cluj, Cluj, Romania
13 zile în urmă

Job Posting Date

Nov 13, 2018, 10 : 26 : 02 AM Responsibilities

  • Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system;
  • Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order;
  • Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;
  • Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
  • Daily contact with customers, by phone and email.
  • Organize and implement scanning of all orders and relevant documentation;
  • Contacts with production units and marketing, quality, application engineering and logistics departments;
  • Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site;
  • Various administration tasks related to customer files.
  • Requirements

  • Minimum 3 years’ experience in international sales or Customer Service, logistics and / or transportation department;
  • Fluent in Italian, fluent in English.
  • Good mastering of Ms Office tools (Outlook, Word, Excel, Power Point).
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