Onsite Support Engineer
Endava
Bucharest, Romania
6 zile în urmă

Responsibilities

  • Help group IT support teams in maintaining Endava (Romania / Macedonia) IT infrastructure
  • Provide onsite and remote desktop support for employees and customers using Endava IT assets and systems
  • IT hardware and software asset management
  • Update internal documentation and procedures
  • Offer technical expertise for non-technical staff
  • Respond to high priority issues in a timely manner to assure business continuity
  • Out of business hours on-call for high priority issues
  • Qualifications and Experience

  • Experience in Windows 7-10 (installation, operation and troubleshooting)
  • Imaging and deploying Windows equipment using various tools including Altiris and SCCM
  • Hardware support : Various Windows devices inc, HP, Dell, Toshiba, Lenovo, Surface
  • Active directory
  • IPT support
  • Knowledge of networking concepts, principles and troubleshooting skills
  • Office up to 2016 and 365, Sharepoint
  • Polycom VC, printing support, patch management, asset management
  • Software deployment using Altiris and SCCM
  • ITIL awareness
  • Excellent communication, customer service and interpersonal skills
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