Agent L1 Service Desk with German
Vodafone Limited
5 zile în urmă

Your day to day :

Ensure timely and effective resolution of end-user IT related issues

With these activities you will have a great impact on our business :

  • Take internal customer calls in German;
  • Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
  • Collect data for internal reporting;
  • Ensure service level agreements are fulfilled;
  • Resolve incidents, service requests and queries;
  • Update information in the relevant systems;
  • Document new known errors;
  • Sounds like the perfect job? We’ve got even more to offer :

  • Work from Home You can have home office 2 days per week
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of an technology changing company
  • Flexible Vacation Take time off when you need it, we t
  • With these skills you are a great candidate :

  • Speaks German at an advanced level and English at medium level;
  • Has team working skills and is socially skilled;
  • Is ready to listen and understand the client’s issues;
  • Is flexible and capable of properly analysing the problems they encounter;
  • Has the capacity to take care of the technical documentation;
  • Is willing to develop a career in IT.
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