Financial Services Management Officer with English
Accenture
Bucharest, Romania
‎în urmă cu 3 ore

Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of :

  • Coordinating efforts with the Customer and Service Management organizations to identify and resolve billing issues that impact the financial management of the account (, aging, credits, etc.).
  • Reviewing customer contracts as per request to ensure compliance for all billing and financial related activities and financial service level agreements.
  • Monitoring billing flows to ensure Customer’s Services are installed and integrated to the appropriate billing platforms.
  • Overseeing last invoice reviews for newly disconnected services to confirm disconnected on time
  • Managing special contract reporting, inventory requests, weekly customer calls on Accounts Receivable and Billing issues, supervise revenue tagging.
  • Responding to various requests for information, as needed. Escalate to supervisor as appropriate.
  • Responding to information requests by searching, summarizing research results and compiling in requested format.
  • Performing follow up on incidents with customer to ensure customer satisfaction.
  • Identifying root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
  • Assisting with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
  • Completing and resolve non-call customer contact requests received by email.
  • Completing outbound customer contacts to resolve or follow up on customer issues
  • Qualifications

    Skills that make your work successful

    Educational level : Bachelor’s / University year degree

    Command of the English language B2 certification or greater; other European language is a plus

    Strong problem-solving and analytical skills : capable of inductive thinking, and applies lessons learned in the past to current situations and issues.

    Strong customer service skills

    Organization skills, attention to detail and follow through to resolve any outstanding issues

    Strong analytical and problem-solving skills Trained Desired

    Keen focus on details Experienced Required

    Strong work ethic Skilled Required

    Demonstrating proficiency in Microsoft Office.

    How we truly care :

    Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

    Travel virtually around the globe, working in a diverse and multicultural environment.

    Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

    Have fun while working, participating in internal company events, sports activities and community initiatives.

    Save money doing the things you love, having access to different discounts on products and services.

    If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

    Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

    For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!

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