Our customer support department provides tier 3 support for all of the company’s products.
We strive to promote professional excellence while developing our team's growth.
What’s the job?
Provide Tier 3 support to end users, partners, distributors and subsidiaries.
Provide troubleshooting and technical support via phone, web-based tools, and email
Advise customers regarding the product's proper use and address specific user issues
Handle escalations from Tier 2 and escalate to Tier 4 when required
Assist the customer base during installations
All you need is
2+ years of Software and Networking experience in a technical support / help desk environment
Strong understanding of Networking, Windows / Unix OS
Strong SQL experience
Strong technical and analytical skills
Solid experience in problem analysis and resolution of software problems
Proven ability to function in a self-directed environment
Innovative thinker who is positive, proactive, and readily embraces change
Ability to handle clients professionally during all interactions
Strong written and verbal English communication skills
Orpak is a global market leader delivering comprehensive solutions and value-added services to oil companies and commercial fleets.
Orpak has a 35-year track record of success and innovation, operating in 60 countries.
In 2017, Orpak joined Gilbarco Veeder-Root, which employs over 4K employees worldwide.