Tier 3 Customer Support Engineer
fortive
Bucharest, Bucuresti, Romania
1 zi în urmă

Our customer support department provides tier 3 support for all of the company’s products.

We strive to promote professional excellence while developing our team's growth.

What’s the job?

  • Provide Tier 3 support to end users, partners, distributors and subsidiaries.
  • Provide troubleshooting and technical support via phone, web-based tools, and email
  • Advise customers regarding the product's proper use and address specific user issues
  • Handle escalations from Tier 2 and escalate to Tier 4 when required
  • Assist the customer base during installations
  • All you need is

  • 2+ years of Software and Networking experience in a technical support / help desk environment
  • Strong understanding of Networking, Windows / Unix OS
  • Strong SQL experience
  • Strong technical and analytical skills
  • Solid experience in problem analysis and resolution of software problems
  • Proven ability to function in a self-directed environment
  • Innovative thinker who is positive, proactive, and readily embraces change
  • Ability to handle clients professionally during all interactions
  • Strong written and verbal English communication skills
  • Orpak is a global market leader delivering comprehensive solutions and value-added services to oil companies and commercial fleets.

    Orpak has a 35-year track record of success and innovation, operating in 60 countries.

    In 2017, Orpak joined Gilbarco Veeder-Root, which employs over 4K employees worldwide.

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