Tower Service Manager
Timisoara, Timis, CH
5 zile în urmă

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion.

European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify.

Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence.

Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Let's have a look at the Tower Service Manager's daily tasks

Tower Service Manager (TSM) has the responsibility to ensure that services are delivered in line with Service Description and all Service Level targets are achieved.

Day to day activities require the co-ordination and operational reviews with delivery teams, responsible to ensure the levels and quality of service.

TSM also takes care of the quality of services and identifies areas for continuous improvement.

This includes visibility and management of each component of delivery to identify where efficiencies can be made.

How good are your tooling skills?

  • Service Level Management - Delivery Performance and Quality;
  • Service Continuity, Improvement and Excellence;
  • Incident & Problem Management (acts to reduce the risks and issues);
  • Builds an action plan for improving the Customer Satisfaction Surveys if needed;
  • Operational Change Planning (be a part of Change Advisory Board).
  • What we wish from you?

  • Preferably technical university degree or a similar qualification;
  • A basic overview about IT Services understanding, especially within Workplace Services, but you are eager to improve your technical skills;
  • Advanced Microsoft office knowledge especially Excel reporting and PPT presentations;
  • IT infrastructure (ITIL Foundations is a plus), knowledge of IT SLA's, Key Performance Indicators;
  • Customer Relations / Global Delivery of services for customers;
  • Organizational skills and ability to coordinate changes in a project management manner - a structured workflow, appropriate follow up of tasks, on time delivery and risk management;
  • Strength to enforce to given processes;
  • Exceptional written and verbal communication skills are mandatory;
  • You should be able to perform internal and external correspondence efficiently;
  • Ability to act actively;
  • You have initiative and flexibility;
  • Multi-tasking ability, coordinate multiple changes at a time, without loss of attention to detail;
  • Deep understanding of English and / or French / German.
  • How will we make your life easier and happy?

    We are a company that cares about employee happiness as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience :

  • Training and certifications : Ongoing In-depth training with current and emerging products and technologies;
  • Flexible benefits : Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
  • Compensation : offer competitive pay and benefits packages and relocation bonus;
  • Extra vacation days.
  • Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

    Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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