Customer support (reservations) with German
PROFESSIONAL
Bucuresti, B, ro
6 zile în urmă

Job Information

Industry Consulting Job Opening ID 1441 Location Bucuresti

Job Description

  • Supporting our Customers : Inbound / Outbound Phone, Chat, Email, understand our customers to provide workable solutions;
  • Ownership : You will aim to understand customer needs delivering the right solution first time, every time;
  • Partner education : You will enable our Partners to optimize their property listing(s) potential through education, position relevant products, tools or services;
  • Traveler education : Inform our Travelers how to search, enquire, book and stay at one of our 2 million unique places to stay;
  • Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionizing the travel industry!
  • Markets : Supporting our German speaking customers, partners or travelers;
  • Participation : Share feedback with Management on issues related to performance, team morale and customer insights;
  • Requirements

  • C1 / C2 level of German language (plus B1 / B2 level English);
  • Experience : Background in Customer Support in either retail or contact centers;
  • Focus on Customer Loyalty;
  • Motivation : Highly motivated and passionate about connecting to the customer;
  • Openness : Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience;
  • Communication : Strong verbal and written communication skills;
  • Professionalism and teamwork : good people and interpersonal skills to build effective relationships. Maintain calmness under pressure;
  • Analytical : Attention to detail and ability to interpret information making sound recommendations;
  • Knowledge retention : ability to learn and retain knowledge of our products or services;
  • Industry advantages : travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential.
  • Mulțumim pentru interesul și aplicatia dumneavoastră, ne rezervăm dreptul de a contacta doar candidații potriviți cerințelor postului.

    S.C. Agenția de Servicii Professional S.R.L. este înregistrată ca operator de date cu caracter personal. Având în vedere prevederile Regulamentului General privind Protecția Datelor Personale vă rugăm ca, înainte de a aplica la anunțul de angajare, să consultați pentru informare site-ul nostru : https : / / lnkd.in / gi3nHaA

  • This is a remote position.
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