This is a chance to join a leading provider of IP network testing systems and successful applicants will have the opportunity to further develop their networking skills in the arena of L4-7 testing including Security, LTE and WiFi.
Provide expert level telephone and email support to Ixia customers on second shift (afternoon).
Assist customers with operation and configuration of Ixia hardware and software, with an emphasis on L4-7 and security
Accurately log, track and maintain customer service requests
Achieve customer satisfaction and support metric goals
Effectively work and communicate with worldwide support and engineering team
BS or MS in Computer / Electrical Engineering with focus on Internet / Networking. Extensive IP networking background.
5+ years’ experience with L4-7 protocols
Hands on experience on testing different layer 2-7 technologies ranging from subscriber access, to routing, load balancing, security and general IP forwarding in IPv4 and IPv6 networks.
Excellent English communication skills (written and verbal)
Highly organized and detail oriented
Ability to coordinate with teams in offshore locations
Self-sufficient self-starter who can work with little or no direction
Prior Customer Support Experience
Desirable : CCNP
CCNA Security or any other Security certification
Expertise in Internet Security technologies IPSec / L2TP / PPP
Scripting (Python, RestAPI or any other language)
Experience on configuration of firewalls, ACL’s, access and tunneling protocols on Cisco, Juniper and other vendor’s routers.
Unix Linux experience
Bachelors or Masters Degree or University Degree or equivalent. Typically 4-5 years relevant experience for entry to this level.
Requires in-depth knowledge and experience in job and ability to work independently.
Support / Service
Careers Privacy Statement
Keysight is an Equal Opportunity Employer.
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations :
EMEA : Romania : Bucharest : Bucharest
Job ID : 30631