Customer Support Representative - Bulgarian
Bosch Service Solutions S.R.L.
Timișoara, TM, ro
‎în urmă cu 5 ore

Job Description

Provide information and assistance to customers from various

backgrounds via inbound / outbound calls / emails / chat / social media

for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.).

  • Answer, escalate and follow up all requests in order to ensure
  • proper response and quality of service.

  • Register all details related to customer interactions in the data
  • base and update the knowledgebase.

  • Be the image of the company and follow the company's Internal
  • Regulations, policies as well as the service’s work instructions and

    processes.

  • Fulfill additional assignments (for e.g. support for other col-
  • leagues / countries / locations / new services / satisfaction surveys).

  • Meet the service key performance indicators.
  • Get involved in the continuous development and improvement of
  • processes and service.

    Qualifications

  • C1 or native language level (verbal & written) for Bulgarian
  • B1 / B2 or higher English language level (verbal & written)
  • Basic Knowledge in MS-Office (Excel, Word, Outlook)
  • High sense of responsibility, patience, urgency and customer sup-
  • port

  • Flexible and driven to solve customer’s requests
  • Ability to work under pressure and good team engagement
  • Confident and willing to learn
  • Very good communication skills (empathy; active listener, etc.)
  • Proactive and responsible in finalizing all assigned tasks
  • Willingness to work in shifts
  • Previous customer support experience is a plus
  • Experience with social media like e.g. Facebook, Twitter is a plus
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