IT Support Engineer

8x8, Inc

Cluj-Napoca, Romania

5 zile în urmă

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. NYSE : EGHT is to transform the future of business communications.

The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.

For additional information, visit , or follow 8x8 on LinkedIn, Twitter and Facebook. Job Summary Are you ready for that next challenge where your commitment and accountability to support great IT services is matched by equal opportunity, integrity, and Play to Win values?

Are you looking for a company experiencing sustainable growth, has a great product catalog and has amazingly cool technology?

If so, read on.8x8, a Silicon Valley company and leader in Cloud Communications, has an exciting opportunity in our internal Information Technology team for an IT Support Operations, with diverse skills and experience.

You will have the ability to deliver outstanding customer support, build and develop systems and processes within a dynamic enterprise environment.

Responsibilities

Support 8x8 Enterprise Infrastructure systems, platforms and services across multiple technical domains including :

End-user devices (PC, Macs, MDM), user process and productivity tools

Support physical networking infrastructure (switches, routers, wireless access points)

Maintain corporate systems and on premises applications

Resolve or assist in the resolution of faults on a face to face basis with our user population, both locally or remotely

Conscientiously and diligently record all incidents and activities to resolve on the ITSM tool

Conduct and present root cause analysis of incidents as appropriate

Lead projects and provide support and training

Develop trusted relationships with internal teams, technical personnel and executives to provide a personalized customer experience

Manage laptop builds, installations and device wiping, AV set-up and maintenance of equipment

Inventory and Asset management

Identify new solutions to improve existing services and processes

Create documentation, knowledge articles and deliver training for peers and end users

Qualifications

Minimum 1 year IT support experience in a professional environment

Experience using ticketing systems such as Jira

Good analytical and problem solving skills with the ability to think on your feet

Strong customer centric approach

Network infrastructure support (Cisco, Palo Alto, Wireless)

Maintain VMware environment

Experience of Active Directory administration and Group Policy

Okta Administration or G-Suite

Experience of supporting Mac OS

Experience of supporting Audio / Visual conferencing systems

Ability to manage own workload

Strong organizational skills and time management

Team player with a positive attitude

Nice to have

CCNA (Desirable)

ITIL Foundation Certificate

Technical qualifications (e.g. Comptia A+, MCP / MCSE)

AHM setup and troubleshooting

AD Management / Desktop Management and patching

WiFi installation and configuration

AWS design, create, deploy and manage

PowerShell and JavaScript to automate processes

LDAP, Active Directory, and Okta experience

Atlassian administration experience (Jira, Confluence, etc)

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work.

We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

For European Job Applicants our Job Applicant Privacy Notice can be found here. Apply for this job

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