Renewals Deal Desk Specialist
Micro Focus
Bucharest, Romania
1 zi în urmă

Job Description : Hello!


Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus!

Who We Are

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That’s high tech without the drama.

A bit about us :

It’s simple we make our customer’s organisations better; whether we deliver a more streamlined overall infrastructure, a more efficient data storage solution, perhaps a cost effective cloud based application or maybe a user friendly software program or we could implement a groundbreaking, game changing overhaul of an entire organisation.

Whatever we do, we do it well and we make changes that matter.

How could you help us do this?

The Regional Renewals Deal Desk Specialist is responsible for providing support to the sales organization on medium complex deal structures, actively working with Senior Deal Desk colleagues, Sales, Legal, Revenue Recognition, Support Delivery, Sales Operations, License Verification, Quoting Team, Order Management and other cross functional teams on deal approval processes commercial terms negotiation for non-standard support and maintenance services ( Support ) transactions.

Success in this role will require establishing a close relationship with key members of the above-mentioned groups, and providing guidance to the Sales teams in the development of proposals and quotes in accordance with the existing guidelines and policies with the aim of assisting in winning deals, in protecting and growing the revenue stream of Micro Focus Support offering.

What kind of work would you be doing?

  • Manage approval process for the Support business in SFDC;
  • Initial review of partial cancellation program requests and provide approvals / initial feedback;
  • Coordinate exception requests for the Support business;
  • Review contract terms and assist sales teams with customer contract negotiations on non-standard renewals deals (rMFR) to ensure compliance with policies and requirements and provide feedback or guidance to the team;
  • Review contract terms and assist sales teams with customer contract negotiations on non-standard new business deals (iMFR) working in alignment with the License Deal Desk to ensure compliance with policies and requirements and provide feedback or guidance to the team;
  • Actively participate in deal reviews with sales teams and management, supporting management in the decision process;
  • Educate sales and cross functional teams on support policies and processes;
  • Establish and enforce contracting guidelines and methodology; work with corporate functions to develop and train field sales and operations on best practices for fulfilling standard as well as non-standard deals, including communications to sales, services and management teams on contracting best practices;
  • Focal point to escalate specific customer requests on pricing, offerings, Terms & Conditions;
  • Facilitate the necessary MF approvals needed for the negotiated offerings;
  • We will give you the tools and support you need to shape this role to make it your own and to be successful!

    What achievements should you have so far?

  • We think in order to add immediate value and to succeed in this role, you should have a first level university degree or equivalent experience;
  • advanced university degree is preferred.

    Typically, 3+ years of demonstrated work experience in related fields; Software Sales / Deal Desk / Software Accounting / Finance / Revenue Recognition / Legal / Sales Planning / Operations or Business Contracting.

    Excellent written and verbal communication skills.

    Microsoft Office (Excel, PowerPoint).

    Understanding of support revenue recognition.

  • Fluent in English is mandatory. Fluent or Proficiency in other languages (e.g. Spanish, Portuguese, German, Italian) will be a strong plus;
  • If you also have expert knowledge and skills with business applications (e.g., Excel, Salesforce), great!

    What about you?

    This is the most important part! We want to retain and build on our collaborative and engaging culture, so we need people to help us achieve this.

    You need to be a natural relationship builder, highly personable and be able to write appealing and relevant content.

    Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multitask /

    Can adapt to flexible working hours during peak periods.

    Result driven and organized, with excellent attention to detail and the ability to work in a fast paced environment.

    You need to be able to get your colleagues as excited about your activity as you are, so you need to be confident and persuasive.

    Being able to articulate the benefits and outcomes of your ideas is essential to gain buy-in.

    What will you get in return?

    As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training and development.

    As well as this and your salary, you will also receive an array of competitive benefits and an annual individual and company performance related bonus.

    Heard enough?

    What are you waiting for? We are waiting for you


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