Level 2 Technical Support Specialist with German
Bucharest, RO
‎‎în urmă cu 1 oră

What we do

We bring together empathy and engineering, behavioral design and technology, art and science, design thinking and agile development, so that technology can truly serve people.

We design and build frictionless software that puts human experience at the center. Because we believe that people can achieve their true potential especially when software hides complexity and gets the job done through beautiful, simple interactions.

What we need

We’re looking for Level 2 Technical Support Specialists with German who share the same drive to improve people’s lives through technology and design.

You’ll be working at the heart of top innovation projects for some of the most hyped industries at this moment. Together with our team, you’ll be helping us provide support in all deployment and administration related activities.

What you’ll do

  • Analyze customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools;
  • Application specific scripts on dedicated server platforms;
  • SLA checkpoints (e.g. server response times, downtimes, process availability, etc.);
  • Interfaces (e.g. log files, scripts, file transfers etc.);
  • Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.);
  • Perform daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.);
  • Provide support in all deployment and administration related activities;
  • Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
  • Provide basics tasks of 3rd level support including debugging, test cases;
  • Responsible for incident, problem, change, release, configuration management, technical support;
  • Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
  • Create/update product documentation.

What will help you succeed

  • Experience in a similar position;
  • Experience with Cloud technologies: AWS or Microsoft Azure;
  • Experience with Java and Oracle (SQL, Oracle PL/SQL, Oracle V11.2) technologies;
  • IT background (e.g.: Computer Science, Automation, Cybernetics graduate);
  • Basic database understanding (how it works, query interpretation, query writing);
  • Ability to interpret/analyze code and application logs in order to troubleshoot errors;
  • Problem solver, customer oriented;
  • Ability to analyze, synthesize and make decisions under SLAs;
  • Soft skills, such as communication, teamwork, negotiation, and diplomacy, are considered an advantage;
  • English: fluent;
  • German: fluent;
  • Flexibility for travel (during knowledge transfer 50% and up to 15-20% after);
  • Willing to do on call support (from home);
  • Nice to have: ITIL V3 Certification; 
  • Nice to have experience in the following technologies: Windows Server 2008/2012; MS SQL Server 2008 R2, MS SQL Server 2012; Oracle-SQL, MS SQL 2008; Active Directory; HP Business Service Manager; IIS (Internet Information Server) Web Server; Confluence.
  • Azure Cloud hosted Application;
  • Oracle PL/SQL analysis, code debugging - Oracle-SQL, MS SQL 2008;
  • Experience with these tools is considered an advantage: IBA Logfile Viewer, XML Spy, CyberArk, MS Visual Studio, Visio.

Not the role you're looking for? Discover more career opportunities in our team at https://qualitance.com/careers/

QUALITANCE perks you'll enjoy

  • First, we'll be welcoming you with a pack of goodies
  • Monthly meal tickets
  • Flexible work schedule
  • Remote / work from home
  • Private medical care @ Medicover
  • Access to learning & growth programs
  • Gym & fitness cards: 7card / FitPass
  • Books & more with 15% discount at Carturesti
  • Q parties & team experiences
  • Referral & loyalty bonuses
  • “Welcome Baby” gifts for new parents
  • Kids’ Christmas parties

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