Locatia - Bucuresti sector 6, Orhideea Tower (statia de metrou Grozavesti)
Selling experience in competitive markets
High degree of self-confidence, initiative, and commitment to customer satisfaction and commercial success.
Telephone skills, local language and business English skills
Effective negotiation skills, adept at managing objections, disinterest etc
Influence and persuade both colleagues and clients
Annual value per portfolio
Number of customers per portfolio
Number of calls per month
Portfolio NS / GP development in % p.a.
Seeks & prospects to win new customers between 5k 30k Net Sales per annum.
Builds rapport & trust with customers by being informed about customer’s business and the market via telephone, email and other communication channels.
Assesses the type and size of customer needs
Transfers SBC with high value potential to the right channel i.e. Field Sales or Key Account
Recommends solutions based on customer needs by using industry knowledge and expertise.
Closes business connecting a customer need with a DHL solution and highlighting the value it may create for the customer.
Support customer retention by regular calls to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
Ensures proper operational handover & implementation to meet customer expectations (SLA's & SOP's)