At Amazon we're working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people.
If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a Human Resources Business Partner (m / f) to support the Virtual Customer Service organization in Romania.
The HR Business Partner is a full-time role primarily responsible and accountable for providing an operational, value-add and best in class HR service to the Virtual Customer Service teams as well as driving and implementing strategic HR programs and initiatives.
Job Responsibilities :
Act as a consultant to the Amazon Management Team and provide input on the HR implications of business decisions and plans
Coach and mentor leaders within the CS organization
Implement initiatives to drive and maintain a culture of excellent employee relations and communications to build up a Great Place to work
Develop new innovative shift models and create flexible working time models
Develop and implement HR processes and policies
Focus on continuous improvement and share best practice with other Customer Support HR organizations as appropriate and co-
ordination with e.g. Finance and Payroll
Collaborate with HR Partners from Stock and Compensation & Benefit teams
Drive key HR projects in people development, performance, employee engagement, recruiting & staffing
Liaise with other business departments
Bachelors’ degree in business, HR, or related field is required
5+ years HR experience in Human Resources within an international fasted paced customer driven environment preferably working with client groups in an operations setting.
Fluent English and Romanian skills are essential
Solid knowledge in Romanian labor law
Demonstrate ability to motivate others and influence work behaviors
Proven ability to prioritize, meet deadlines, make best use of limited resources
Decision Making / Complex Problem Solving- proactively gathers the right data from appropriate sources; conducts root cause
Fluency in Italian and / or Spanish is a strong asset