DG - OTC SME - Assistant Manager - English
Bucuresti, Romania
‎în urmă cu 3 ore

Are you the one we are looking for?

We are inviting applications for the role of OTC SME, Assistant Manager - English


  • Provide Order to Cash domain expertise for process centralization and transitions : process understanding, evaluation and mapping;
  • data analysis (i.e. volumes for effort requirement, process performance levels assessment); SLA & KPI definition; risks and mitigating actions, process transformation and improvements identification;
  • Participates to Order to Cash solutions design for the commercial proposals;
  • Business meetings with the potential new clients for Genpact as part of Sales activities;
  • Present OTC solutions to client executives and sales team;
  • Engaged in Solution Identification and Reengineering assignments;
  • Identify transformation opportunities following deep dives and drive implementation;
  • Performs Assessments of process health & adherence to CMPs and SOFs; Ensures there is a rigorous follow up mechanism to complete the action resulting from the gaps identified;
  • Participates in the development of the toolkit for OTC trainings; Active participation in Development Programs (e.g. BUILD, Grow, Gateway);
  • Refine Order to Cash process data repository : industry specific nuances, best practices, case studies creation and release, benchmarking;
  • New idea generation for both new domain product creation and technology enabled solutions;
  • Participation in new product innovation initiatives;

  • Training operations team regarding the processes whenever necessary;
  • Updating the working procedures periodically;
  • Building strategic relationship skills experience with peers from operations and with operating leaders to facilitate goals and objectives;
  • Extensive understanding of the End to End Process with reasonable understanding of linkages;
  • Exposure to tools and technologies offered to enhance effectiveness of the assigned Process;
  • Spend management and sourcing capabilities;
  • Is open to extensive traveling;

  • Relevant experience in OTC;
  • Relevant project management experience;
  • Previous experience in a BPO / Call Center / Shared Services environment represents an advantage;
  • Hands-on experience on any of the major ERP platforms.



  • Self-motivated with ability to work both independently and as part of a team;
  • Organized person with attention to details, able to work simultaneously on different tasks;
  • Very good analytical skills;
  • Ability to handle client on one-on-one basis, via e-mails and calls;
  • Customer orientation;
  • Very good communication skills at all levels of Genpact and customer organizations;
  • Very good interpersonal, facilitation and presentation skills;
  • Good problem solving abilities;
  • Good change management abilities;
  • Energetic personality with a positive, enthusiastic attitude;
  • Ability to work and act independently.

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Genpact supports professional trainings and great career development opportunities

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

    Raportați această lucrare

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.