To support all Software as a Service and Platform as a Service deployments within the connectivity and security practice in terms of IT system architecture design and selection of enabling components to be delivered by the Infrastructure as a Service organisation VCHS or by the corporate IT function GTDO.
To be actively involved in Pre-Sales and Technical Design of solutions as well as the implementation of solutions using infrastructure delivered by VCHS or GTDO
To design system / network solutions to meet customer specific requirements.
To contribute SaaS / PaaS subject matter expertise in the NPD processes within VF GET C&S and also across other practices (as appropriate) within GET, this includes orchestration of existing IT enablers (core services such as SFTP, SMTP, AD;
specific services such as service bus, data mediation, etc) and creation of new standard enablers if needed
To provide escalation support, for both internal and external customers, on managed SW and platform solution including : Investigating and resolving problems as 3rd line support instance in close collaboration with application 2nd and 3rd line teams (support on system architecture).
Mediating between application support teams and infrastructure support teams ensuring end-to-end incident and problem managementAvailability and performance monitoring for the SaaS / PaaS solutions
To work closely with different teams (within customers and internally), in order to provide an outstanding managed service to the client.
Core competencies, knowledge and experience max 5 :
Demonstrable current operational experience of : VMware vCenter and ESXi servers.Data Network infrastructures and architectures and connectivity (LAN / WAN.
TCP), including WiFi.Microsoft Operating systems and applications including ISA, TMG, Exchange and SQL.Thorough understanding and sufficient experience in the following areas : Enterprise architecture, SOA, service bus deployments, cloud application designsCommon business applications such as AV, Patching, WSUS, etc.
Demonstrable current knowledge of relevant product offerings such as Mobile Device Management (Blackberry, Mobile Iron, etc) and support policies in order to provide technically accurate solutions to issues.
The successful candidate must have a good technical background and a flexible nature which will adapt to additional products entering the business portfolio later along the line.
Be able to work on own initiative and manage work load.
Excellent written and verbal communication skills
Must have :
Data Network infrastructures and architectures and connectivity (LAN / WAN.TCP), including WiFi.
Telecoms / ICT / Networking experience
Thorough understanding and sufficient experience in the following areas : Enterprise architecture, SOA, service bus deployments, cloud application designs
Routing and Switching expert knowledge
Firewall, NAT, Proxy, LB expertise
Nice to have : Cisco CCIE
Either in depth WAN or local DC experience ideally in a service design role.