This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
Do you want to play a critical role in helping our customers customer realize value with Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S))?
Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading
We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals with the goal of driving use of Microsoft 365 into a customer’s business and enabling them to realize business value.
We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud.
We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer satisfaction.
If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.
As a FastTrack Manager (FM), your focus is to help move customers to the Microsoft Cloud. This is done by identifying their business needs, driving their intent to use the Microsoft products they purchased, and helping to successfully deploy and adopt these products in their organization.
You will represent Microsoft in communications via phone, email, web, and occasional onsite engagement to assist customers and partners in deploying Microsoft 365 - which includes Microsoft Windows 10, Office 365, and the Enterprise Mobility and Security (EM+S) suite.
You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.
Moreover this role aims to become a Leading position, where you are accountable for a high quality delivery, including resource onboarding, escalation management, also ensuring high customer and partner onboarding satisfaction.
Your key business metrics will be to :
Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.