Job Details :
LRGHealthcare is a small community based healthcare organization that is focused on providing quality health care emphasizing Care, Compassion and Community.
Located in central New Hampshire, the organization includes two hospitals and several provider practices / services in the Lakes Region area which offers a broad range of services.
Lakes Region General Hospital is a community and regional acute care facility. Franklin Regional Hospital is licensed as a critical access hospital
The is responsible for facilitating and managing an effective organizational approach to the management of patient / family grievances / complaints.
Responds to complaints about quality of care, treatment and services. Initiates a review of the matter and facilitates an appropriate resolution.
Identifies trends and works with management staff to make process improvements. Promotes a culture of patient safety by communicating necessary information on patient complaints to appropriate personnel.
The successful applicant will have a high school degree or equivalent. A BS, BA, or Associate Degree is preferred. Prior experience in Customer Relations, excellent communication and listening skills, ability to resolve conflict, strong writing skills, ability to critically think and problem-
solve, ability to effectively and positively interact with multidisciplinary staff, patients, and families, and computer skills including excel, word, powerpoint.