JOB SUMMARY :
The Supervisor of Learning Services will direct the overall activities of a team of professionals developing and delivering high-
technology, in-depth training on ACI’s products and product-related technologies, including course designers and instructors, providing performance management, resource management, team development and coaching, and cross-
team collaboration to deliver the department’s commitments. Individual contribution to course design and training delivery at times may be required.
JOB ACCOUNTABILITIES :
Manages a group of Learning Services personnel specializing in designing and delivering high-technology training, to include coaching, assigning projects, adjusting workload, aligning priorities, forecasting capacity needs, and providing feedback.
Collaborates with other learning services leaders on the delivery of the curriculum and training program, including accountability for project planning, tracking, and commitment to program delivery dates.
Creates a high-performance environment, and encourages innovative approaches to designing and delivering technical training.
Collaborates effectively to organize subject matter expert support of training program deliverables.
Interacts with product owners, and other internal teams to ensure that product training is meeting the strategic needs of the organization and our customers.
Guides their team in support of the overall Learning Services mission, and the strategic goals of the organization.
Coordinates the staffing and scheduling of in-house and field training.
Provides individual contribution and / or coordination of Product, Customer or internal employee course designs and / or delivery.
POSTING JOB PREFERENCES :
2 years’ experience in classroom and online training preferred.
3+ years’ related experience working in a technology-oriented team preferred.
MINIMUM JOB QUALIFICATIONS :
Experience in a high technology environment, and / or demonstrated technical aptitude working with technology and technical teams.
Bachelor’s degree or equivalent experience related to high technology.
Written and verbal English Language fluency required.