Client Success Specialist Contractor-Nonbillable
Bucharest, Romania
6 zile în urmă
Client Success Specialist Contractor-Nonbillable-19000H61

Preferred Qualifications

Oracle’s Public Cloud Customer Success Team

Oracle's Cloud mission is to bring its leading enterprise technology and business applications software to customers, anywhere in the world, through the Internet.
Oracle Cloud is a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Infrastructure Services, Oracle Platform Services, Application Services and Social Services, all completely managed, hosted and supported by Oracle. With predictable subscription pricing, Oracle Cloud delivers instant value and productivity for business users, developers and administrators.

Oracle’s Cloud Customer Success Organization is a focused group of Cloud Customer Success experts whose mission is to drive successful Oracle Public Cloud utilization and replenishment through the proactive management of all facets of the customer engagement lifecycle. Join one of the most visible areas of Oracle’s continued success with Cloud; this is an exciting opportunity to be part of, and help shape, this new function.

The role of Business Analyst within the CSM HUB is to enable the smooth and efficient processing and management of Cloud transactions as they progress through the stages of the end to end sales process. As a result, customers will migrate to the OCI 2nd gen and Sales will be able to focus more of their energy and effort increasing Cloud Adoption to our customers.
Within this role, you will drive the "quote to invoicing" process for the JAPAC (Japan, Asia Pacific region) customers going thru the Mid Term Conversion program, for migration from Oracle Cloud Infrastructure Classic to Oracle Cloud Infrastructure Gen 2 platform.
This is a temporary assignment for 6 months.
Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)
• Undertake admin responsibilities as required by HUB CSM leader
• Proactively screen deals for roadblocks and track deal progress
• Assist in the escalation of critical deals as required (through various back office functions and processes)
• Integrate with sales team and sales management to gain understanding of business priorities and challenges.


•Results orientated
•Excellent PC skills, esp. in Word/Excel/PowerPoint
•Ability to work independently and in a dynamic environment
•Foreign language: English.
•Work together with other Cloud Sales Operations teams to ensure coordination
•Team spirit: undertake other reporting & projects as required
•Work early morning from 7:00 to 13:00 local time.

Detailed Description and Job Requirements


As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


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