Customer Service 2nd Line agent German
Vidaxl
Cluj Napoca, RO
‎în urmă cu 5 ore

What does your day look like?

It’s Monday morning and the week is starting again. You will begin your day with a good cup of coffee and then start-up your computer at home.

Your day starts around 08.00 / 08.30 as a Customer Service Employee for the German speaking market.

First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter, on one of the Amazon accounts.

This needs your immediate attention, and you start calling some customers to investigate their case and find the perfect solution for them, thinking out of the box is appreciated.

You as a person will get a lot of energy, from finding the best solution because customer satisfaction is important.

After that you see that we had some feedback on eBay. You immediately search in our systems for the historic interactions with the customer.

You try to gather all the information about the case and order. You will reach out to the customer by phone and your goal is making the customer satisfied again with our product and service.

You succeed in making the customer happy again and that gives you a very good feeling.

Around lunchtime you will walk outside for a bit so that you can start the afternoon fresh again. You will start with helping customers with more complicated cases which are transferred to you by the first line team.

Further, you perform some administrative tasks on the different sales platforms like Amazon and eBay. In the meantime, you also have some online meetings with your colleagues to keep that team feeling’ by using Slack or MS Teams.

At latest, you will check the different email boxes that you are responsible for, to make sure every customer gets a reply within our promised SLA.

Before you know it, the day is over, and you can shut down your computer and enjoy your evening.

Must haves

  • Your German and English verbal and written skills are very good;
  • Your experienced in client contact;
  • You are known for your enthusiastic personality;
  • You are clever in working with computers and MS Office;
  • You are available 40 hours per week.
  • vidaXL as an employer

    So, are you looking for a dynamic international company that values your curiosity, passion and desire to learn? Are you looking to work in a team with colleagues who think big and are eager to take on fresh challenges?

    Take the opportunity to meet and work within a team of professionals with diverse cultural backgrounds who also have a few things in common ambition, fun and excellent skills.

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