Service Delivery Manager (SDM)
Manning Global
Bucharest
12 zile în urmă

Our client, a global leading telecommunication vendor is recruiting for a Service Delivery Manager (SDM) to join their business in Romania.

Responsibilities :

Responsible for the successful O&M of the Managed Service project.

End to End service operation and result and quality of service.

  • Interface with inside / outside audit;
  • Crisis management (ex : Major Incident);
  • Monitoring and tracking of the IT portfolio services delivered.

    Generate operation weekly / monthly report.

    Managing customer communication and customer satisfaction.

    Continual improvement and create revenue through improvement.

    Managing end to end service operation process and be responsible for the result.

    Managing operation security and compliance.

    Managing partner / vendor relationship.

    Service Delivery Manager (Network Operations Center) .

    Qualifications :

    10+ years of experience in IT service management

    ITIL EXPERT certified.

    Good knowledge and skills in public / private cloud operation, familiar with mainstream cloud products (Vshpere / FusionSphere etc).

    Basic knowledge in NB-IoT products and solutions.

    Good communications skills.

    Leadership skills.

    Negotiation and conflict resolution skills.

    Good problem solving skills.

    Fluent in English and French (written and spoken)

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