IT Help Desk Consultant 1st level with Spanish
Bosch Service Solutions S.R.L.
Timișoara, TM, ro
2 zile în urmă

Job Description

  • Offers support (1st and 2nd level) for Bosch users and / or Bosch business partners by providing assistance or information, in accordance with the procedures and work instructions;
  • Identifies, analyzes, solves and documents the errors reported by the users;
  • Assures correctness and durability for the offered solutions;
  • Participates in the improvement of the ITSD performance indicator;
  • Promotes the image of the company through attitude, knowledge, client orientation and availability towards client’s needs;
  • Records the essential points of each customer interaction in the ticketing system according to ITSD Work Instructions;
  • Offers support to colleagues in need and proves team spirit;
  • Is trained and assumes the changes that have occurred in the procedures and services of the company;
  • Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls;
  • Is aware and complies with the provisions of the International Procedure System of Integrated Management manual (quality, environment, health and occupational security) regarding his / her own activity;
  • Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
  • Fulfils any other tasks related to area of responsibility, as requested by direct superior.
  • Respects breaks and login times according to ITSD shift plan and Internal Regulations.
  • Qualifications

  • Proficient in English and Spanish;
  • Willingness to work in a 24 / 7 / 365 shift mode;
  • Ability to communicate, adequate tone, active listening;
  • Customer oriented;
  • Flexibility;
  • Persuasion;
  • Promote company’s image;
  • Positive attitude;
  • Autonomous;
  • Ability to remain calm during tense situations;
  • Customer counseling.
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