Deal Account Mgmt Specialist (End Of Term Processing)
HP
Bucharest, Bucureşti, Romania
1 zi în urmă

The Role of EOT specialist supports the MPS (Managed Print Services) contract termination procedures.

A MPS contract is an agreement between HP and its customers & partners under which HP is offering an end to end corporate print environment solution, which may include hardware, applications, support & maintenance services.

EOT agents are being engaged as soon MPS contracts approach their end. It might be the contract reaches its natural end or a decision is made for earlier termination or extending the contract.

Each scenario requires specific procedural steps and the EOT agent is supporting the proper procedure completion. The EOT agent plays a key role as MPS contracts are complex in their nature and engage multiple internal and external teams.

The internal teams the EOT agent works intensely are :

  • Account (Client Mgrs, Service Delivery Mgrs) CMs have the responsibility to indicate to the EOT agent that contract expires and respective actions need to follow.
  • In this relationship the EOT agent steps in as mediator and on behalf of the SDM / CM with all other internal & external teams until successful EOT event completion.

    Additionally, as requestor the SDM provides certain documents and EOT agent’s obligation is to validate that those meet agreed criteria.

  • Contract administrator is the role to which the EOT agent requests the generation & provision of specific input like pricing files, contractual templates and once received, the EOT agent uses and / or forwards those documents as part of EOT event processing.
  • Back Office teams with those teams the EOT agent is in the role of requestor seeking the update of different systems & documents owned by those teams, but essential for the successful closing of MPS contract
  • Compliance / audit teams those team guide or provide approval to the EOT agent, in case the circumstances of the EOT event require it
  • Financial teams the EOT agent may engage with financial specialists to obtain specific information occasionally
  • The external teams the EOT agent engages are :

  • Lease companies, as hardware equipment offered under MPS contracts is often leased. In that regard the EOT agents work with lease companies to manage the lifecycle of leased contracts / equipment by obtaining quotes (prices, terms) to arrange documentation and events linked to collection and return of devices no longer under contract.
  • Carriers, forwarder, partners in rare occasions, EOT agents might be involved to support discussions with partners in regards of return of devices as part of EOT event.
  • Above interactions engage the usage of different tools, calculators, collaboration platforms, etc. Intense use of MS Office apps is a daily routine for EOT agents and advanced knowledge of primarily Outlook, Excel, Word, SharePoint & Work Flows is requirement for the role.

    Experience with SAP or other ERP systems, along with general financial comprehension is a plus.

    Fluency in English is a must as the team operates in international environment (EMEA focused).

    A successful EOT agent possesses strong analytical skills, is able to follow and coordinate multiple information flows; communicates with ease and is agile personality able to identify priorities in sometimes challenging situations.

    Overall, the role of an EOT agent streamlines the collaboration between multiple HP internal & external teams, to fulfil variety of validations, procedures, documents and communication leading to successful EOT event processing.

    Further general requirements for the role are :

    I level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope.

    Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action.

    Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk / complexity.
  • Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
  • Incident Management :

  • Resolve most technical incidents independently within your technical area.
  • Work with team members to resolve more complex or cross-technology incidents.
  • Escalation Management :

  • identify potential escalations and alert management proactively.
  • Problem Management :

  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
  • Change Management / Implementation :

  • Independently review, implement, and verify changes / solutions of moderate complexity and risk to meet customer and / or trade / HPIT infrastructure needs within area(s) of technical responsibility.
  • Quality :

  • Provide continual improvement recommendations / direction- setting advice within work team.
  • Project Management :

  • Participate in customer and internal projects, including transformation.
  • Lead projects from own responsibility area.
  • Customer Relationship Management :

  • Balance internal needs with customers and / or internal businesses / end user's needs within defined parameters.
  • Teamwork :

  • Work as part of a team, which may be virtual, global, and / or multi-functional.
  • Seen as a resource to the team within area of technical responsibility.
  • Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
  • May hold entry-level or intermediate-level certification(s) in work field.
  • Typically 2-5 years of relevant experience.
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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