Technical Support Engineer - Windows with Spanish
Microsoft
Bucharest, Bucharest, Romania
‎în urmă cu 9 ore

This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

Are you passionate about helping customers achieve more? Do you love working in an environment that encourages you to take risks?

Would you like to join an elite and distinguished team? Do you want to help us accelerate our own transformation towards a digital organization?

If so, the Technical Support Engineer position in the Microsoft Customer Service and Support Organization is a unique career opportunity for you!

Responsibilities

As Technical Support Engineers, we provide an excellent technical support experience to our Enterprise customers. From problem identification to full resolution, we own and handle technical customer issues.

Experience in this role will provide great opportunities to interact with beta versions, collaborate with product group teams and improve future versions of Microsoft products as a subject matter expert.

At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally.

As a member of our team, you will grow professionally through coaching with experienced mentors and over time, you will become a mentor yourself.

Mentoring allows you to learn from the experiences of professionals within and outside of your own area of expertise, and to build a network to help find opportunities that can promote your development.

We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who :

  • Are curious and intuitive in their approach
  • Are eager to tackle complex issues
  • Have a fresh and diverse perspective
  • Like to collaborate in multicultural environments
  • Have a passion for technology and continuous learning
  • Have a genuine desire to help people do their best
  • Qualifications

    Qualifications and Experience :

  • Strong experience with Windows desktop 7 and 10
  • Strong experience working with Windows code and configuration issues
  • At least 4-6 years of experience supporting enterprise Windows environments
  • Strong customer service, communication, problem-solving and interpersonal skills
  • Self-motivation and an ability to use initiative
  • Flexibility and ability to adapt to ambiguous and changing situations
  • Fluent in English and Spanish (written and oral) is mandatory
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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