Solution Engineering Resourcer
NetSuite Inc.
Bucharest, Romania, RO, RO
6 zile în urmă

Job Description - Solution Engineering Resourcer (19000WPY) Preferred Qualifications

multinational environment in one of our Sales Consulting

develop skills and build experience to enable them to be successful.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

  • A challenging and varied job, a combination of building basic product knowledge and sales abilities
  • What you will be doing : We are looking for an organized Resourcer to support our SCC Solutions management in aligning the right people to the right projects at the right time, by being responsible for staffing and resourcing service requests for a dedicated team / queue of solution engineers.

    You will be learning on-the-job by remotely supporting EMEA & APAC solution engineers by analysing service requests to make sure the right team is involved and identifying and assigning the best resources to support them.

    This will give you the opportunity to build basic product knowledge and combine this with a good commercial sense while working in an international environment.

    Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

    The Resourcer will be responsible for resource tracking and allocation across relevant Service Requests, ensuring the right fit of solution engineering capabilities against request requirements, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing.

    This is a hands-on role, interacting with customer facing solution engineers, SCC solution engineers and SCC Solutions management.

    The Resourcer also manages tools, data, and reporting pertaining to resource management of SCC S staff, including capability, availability and utilization data.

    In addition, the Resourcer will be a focal point for standardization and compliance initiatives in alignment with the Business Optimization function.

  • Clarify any exceptions to the rules· Lead / Participate in weekly resource meetings to address resourcing needs / share knowledge.
  • Resource Data Management and Reporting : Support the development and maintenance of all data management-reporting tools related to resource management.

    Provide relevant resource data reports to management and Business optimization function at predetermined intervals and upon request including utilization, forecasting and KPI reports.

  • Maintain up-to-date information on the services delivered by the allocated team· Management of allocated team Skill Matrix & Availability tool, ensuring all resources have their records updated at all times· Document and track all open and committed resource assignments, forecast possible at-
  • risk requests or practice resource constraints· Analyse and report on key business metrics related to staffing, utilization, progress, issues, etc.

  • Propose enhancements for the tools necessary for efficient and effective staffing· Propose process improvements around resource staffing across SCC Solutions, while also ensuring process compliance across teamsWho you are : You come from a professional services or large program management background and understand staffing, utilization and forecasting activities.
  • You love complex logistics in a proactive and reactive environment, excited about managing consultant’s schedules and constant change as well as an interest in analytics, modelling and forecasting.

    You understand that constant change is the norm and you are comfortable staffing overall resource requirements across multiple product specializations within several geographic regions.

    You manage time effectively & you are able to monitor performance against deadlines and milestones.You can build trust and collaborate across multiple teams in a multicultural environment to ensure targets are being met.

  • You like to consult with others and share information and expertise with them; you build easily team spirit and reconcile conflict;
  • adapt to the team and fit in well.You focus on customer needs and meeting customer satisfaction, as well as monitoring and maintaining both quality and productivity.

    You work in a systematic, methodical and orderly way, consistently achieving project goals and delivering results.Key requirements

    Detailed Description and Job Requirements Provides direction and specialist knowledge in applying the technology / application to client business.

    Facilitation of customer product / application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.

    As a Staff Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction.

    Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product*s strengths, features, benefits, and competitive advantages.

    Design, validate, and present Oracle software solutions to include advanced product concepts, future direction, and 3rd party complimentary products.

    Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

    3 - 5 years business experience preferred; vendor experience also preferred. 3 years relevant computer applications or database / tools preferred.

    Demonstrated proficiency in one multi-user operating system. Knowledge of system and application design preferred. Strong written, verbal, and interpersonal skills.

    Ability to travel as needed. BA / BS degree or equivalent preferred.As part of Oracle's employment process candidates will be required to successfully complete a pre-

    employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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