Job Description : At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.
Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-
tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.
Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & AnalyticsYour key tasks : Manages a portfolio of SW support contractsEnsures on time renewal for All SW support contracts within assigned portfolioActs as a first point of contact for ongoing customer accounts / Micro Focus Partners on daily operational mattersEnsures forecast accuracy ( for assigned pipeline using Support Sales Cloud tool)Ensures the check and resolution for all order / revenue / and business relevant issuesMaintains high satisfaction level of customers thru proactive communication, proper prioritization of received requests and high data accuracyResponds and resolves all customer requests using email, phone and Skype for businessResolves operational issues that may arise from the end-
to-end sales process (e.g., order status, cancellations, invoicing)Ensures the interface between Credit and Collections, license sales team, SW business, delivery, product development (I.
e. order status, revenue, post-sales). Ensures all questions are answeredContacts customers with cancelled support in order to identify win back opportunitiesTakes appropriate actions according to Micro Focus procedures and policiesEnsure open communication in a timely manner with other Micro Focus business units / functionsIdentify all customer requirements and goes beyond immediate issues offering long-
term solutionsPerforms checks and business control as per audit requests in order to secure Micro Focus’s revenueRespects and applies internal procedures : document in the system all order bookings, all contacts with assigned customers and partners, as well as reports clean-
upOccasionally needs to take over lead functions for customer projects from administrative point of view.Collaborates with other functions and organizations to resolve issues (e.
g., sales teams, supply chain, logistics) as they relate to customer support.Ability to negotiate effectively with a predilection for correct decision making and deadlineWhat do we expect?
Typically 2+ years of Sales experienceFluent in English and SpanishSolid PC Knowledge (Word, Outlook, Excel, PowerPoint, database in general)SAP know-
howPrevious experience in a renewal / inside sales / telesales role, collections, ideally in a software department. Alternatively customer support experience.
Knowledge on E2E sales processAbility to structure and apply basic organizational skills to manage daily operational issuesProblem solving and analytical skillsExcellent English skills in verbal and written communication with ability to convey medium to advanced impact messages clearly to internal and external peersBusiness comprehensionProven negotiations skills and techniquesProven abilities in customers relationship managementInitiative and ability to work under pressureTime management skills and ability to handle complex tasks, client needs and processesAbility to learn and effectively use of Customer Support tools / resourcesProactive in learning new versions, products, modulesTeam SpiritJob : SalesMicro Focus is proud to be an Equal Opportunity Employer.
Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status