Technical Support Engineer
Decerto
Iasi, Romania
2 zile în urmă
source : Just Join IT

ABOUT THE PROJECT

For our Client, a global leader in the online comparison market, whose goal is to simplify decision-making and connect customers with valuable brands, we are looking for a highly motivated Technical Support Engineer to join the growing Technical Support team and be a part of the R&D department.

Tech Stack : AWS, microservices on Docker, Kubernetes and BigData, ticketing tool - Jira

REQUIREMENTS :

  • 2+ years’ experience in Tier 2-3 technical support roles.
  • Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).
  • Basic knowledge of troubleshooting performance issues in distributed microservices environment.
  • Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.
  • B2B contract,

    salary : up to 70 PLN / h - 9 hours working day.

    Remuneration for on-call :

    week : 100 PLN / night

    weekend : 200 PLN / day

    YOUR TASKS :

  • E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.
  • On-call rotation : 2 day a week (7PM-9AM) and 1 week / every 3 weeks (during the weekend).
  • Managing production Incidents on our websites and internal infrastructure - Identify issues severity and impact from a Technical and business aspects, Own issue till resolution and report progress to relevant stakeholders.
  • Production Sites & Application Monitoring - R&D focal point overseeing production systems monitoring and Health Check status.
  • Reporting - provide company stakeholders with periodic performance insights reports.
  • On-Call readiness during offline-hours supporting priority production Incidents.
  • BENEFITS :

  • Sport subscription
  • Training budget
  • Private healthcare
  • Small teams
  • International projects
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