ABOUT THE PROJECT
For our Client, a global leader in the online comparison market, whose goal is to simplify decision-making and connect customers with valuable brands, we are looking for a highly motivated Technical Support Engineer to join the growing Technical Support team and be a part of the R&D department.
Tech Stack : AWS, microservices on Docker, Kubernetes and BigData, ticketing tool - Jira
REQUIREMENTS :
2+ years’ experience in Tier 2-3 technical support roles.
Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).
Basic knowledge of troubleshooting performance issues in distributed microservices environment.
Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.
B2B contract,
salary : up to 70 PLN / h - 9 hours working day.
Remuneration for on-call :
week : 100 PLN / night
weekend : 200 PLN / day
YOUR TASKS :
E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.
On-call rotation : 2 day a week (7PM-9AM) and 1 week / every 3 weeks (during the weekend).
Managing production Incidents on our websites and internal infrastructure - Identify issues severity and impact from a Technical and business aspects, Own issue till resolution and report progress to relevant stakeholders.
Production Sites & Application Monitoring - R&D focal point overseeing production systems monitoring and Health Check status.
Reporting - provide company stakeholders with periodic performance insights reports.
On-Call readiness during offline-hours supporting priority production Incidents.
BENEFITS :
Sport subscription
Training budget
Private healthcare
Small teams
International projects 
