SMS Product Specialist remote role
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As a Technical Support Engineer / SMS Specialist you will be the point of escalation for SMS related issues and provide subject matter expertise to the wider support team
Your new role :
Work closely with new customers during onboarding, supporting them by providing solutions to any technical challenges;
Work closely with account managers and their customers to quickly and effectively analyze and resolve complex technical issues in their daily business;
You’ll take ownership of supporting the SMS platform and work with support software engineers to ensure minimal issues can arise;
Provide feedback to Carrier and Routing teams to improve service options and pro-actively share knowledge with customers and colleagues;
Focus on enhancing and improving existing functionalities on the platform for customers’ day-to-day business;
Develop, maintain and improve strong relationships with customers’ contact persons;
What we require
Proven customer service skills with at least 2 years of experience as a Technical Engineer in telecommunications, preferably in the A2P Messaging industry;
Good understanding of networking protocols, primarily TCP / IP, client / server applications, SMPP, REST / SOAP APIs and other common protocols;
Comfortable with Linux environment, working from CLI, remote management through SSH, analyzing log files and configurations, scripting;
Strong analytical and problem-solving skills, with the ability to process multiple tasks and tickets concurrently and follow through on them to completion;
Fluent in English;
Excellent communications skills and a team player with experience working in remote, international teams;
Good interpersonal skills;
Computer Science degree preferred.
What we offer :
International company with international mindset.
Unique team spirit and informal work environment.
Training opportunities and career growth program.
Work with talented and collaborative coworkers who will support you and help you grow.
Additional perks as part of our culture : parties, team buildings, diverse Fun at Work activities every month.