Sr Technical Support Specialist (Night Shift)
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
‎în urmă cu 5 ore

Innovate to solve the world's most important challenges

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Sr Technical Support Specialist to join our Honeywell Safety and Productivity Solutions team in Bucharest.

The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal.

Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products

Sr Technical Support Specialist responsibilities :

  • Remote diagnostics, troubleshooting, analysis and resolution of support issues.
  • Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat & / or fax).
  • Works effectively with other management and customers to quickly address problems as they arise.
  • Properly log all information into the problem management system.
  • Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.
  • Maintains a high degree of technical knowledge relating to assigned customer or product.
  • Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.
  • Contribute to ongoing Quality Improvement initiatives
  • Represents Company in a professional and business-like manner and communicate effectively with customers and other team members.
  • Performs other related tasks, as assigned.
  • Qualifications :

  • Minimum 1year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS.
  • Fluent in English.
  • University degree
  • working schedule - Rotational Shifts
  • We offer :

  • A culture that fosters inclusion, diversity and innovation
  • Market specific training and on-going personal development
  • Career growth opportunities
  • Experienced leaders to support your professional development
  • Dynamic and international work environment
  • If this is your dream role, then we'd love to hear from you. We are an equal opportunity employer and value diversity at our company.

    We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

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