Senior Data Analyst
Lyreco Advantage
Timișoara, Romania
4 zile în urmă
source : Just Join IT

Data (master)

Senior Data Analyst (Customer & Sales Experience)

Senior Data Analyst navigates complex data to extract complete and accurate insights supporting strategic and operational business decisions.

Senior Data Analyst leads analytical projects supporting various areas of business and identifies opportunities to automate / improve processes and strategy.

An important part of the role is to design and create key analysis and recommendations.

Main responsibilities :

  • Performs analysis on existing customer, sales, transactional and web data and identifies business opportunities and challenges focusing on customer experience
  • Manages full analysis cycle from data analysis, through presenting conclusions until influencing others on the execution of new strategy in the business
  • Develops a thorough understanding of the goals and issues, interprets business needs into data and analytical requirements, and then to analytical / reporting solutions
  • Leads analytical projects supporting various areas of business (especially Customer Experience)
  • Provides recommendations for key stakeholders based on analysed data
  • Acts as subject matter experts when it comes to KPI, data, data sources
  • Partners with key stakeholders for enabling self-service analytics and reporting and provide support in getting data, creating reports
  • Supports in identifying data integrity and quality issues, ensures accuracy, completeness, and consistency of incoming data from multiple sources
  • Runs and distribute key reports to relevant stakeholders
  • Provides training on reports, data
  • Supports and trains junior Analysts
  • Provides ad-hoc support for projects and initiatives where problem-solving and / or analytical skills are needed
  • Critical results :

  • Collects and clearly understands business requirements for analysis as well as reports / dashboards
  • Solves business problems by data analysis and exploration leading to valuable insights
  • Automates standardized reports and ensures reports are up to quality standards
  • Provides commentary / presentation on the insights derived from analyses
  • Ensures users are trained and informed on key reports
  • Collects quality data for ad-hoc purposes
  • Monitors overall data quality in databases and reports, reporting issues to appropriate teams
  • Develops new data solutions & tools for benefit of team & company
  • Provides training & guidance to less experienced members of the team
  • Qualifications & Skills :

  • 5+ year experience working in data related field, experience working as a data analyst leveraging BI would be an advantage
  • Experience working as Data Analyst supporting Customer & Sales Experience is a plus
  • Excellent problem-solving and analytical skills
  • Advanced knowledge of MS Office tools (Word, Excel, PowerPoint)
  • Experience with relational databases
  • Good SQL knowledge
  • Ability to conduct research for data and reporting issues as required
  • Good interpersonal communication skills
  • Experience in presenting results and insights to various level employees
  • Experience working in a team-oriented, collaborative environment
  • Fluency in written and spoken English
  • VBA knowledge is a plus
  • Python, Hive is a plus
  • Working knowledge of POWER BI is a plus
  • J oining Lyreco means :

  • Working in an international, distribution company (25 countries, 18 languages, 3 central hubs)
  • Processes based on Scrum / Agile first approach
  • High quality of delivered software - we are creating, extending and maintaining the solution in-house
  • Ownership and proactive approach during daily software development activities
  • Using recent technologies like Kubernetes, Docker, Kafka as well as proven ones .NET Core, Java, Python, JavaScript
  • Being open to innovations as a market leader we are innovative to stay on top
  • Strategic thinking as a profitable company we are focusing on both short term and long term Challenges and opportunities
  • Investing in our people we have proven experience of internal growth of our employees expert and managerial path.
  • Benefits (contract of employment) :

  • Sharing the costs of sports activities
  • Private medical care
  • Sharing the costs of foreign language classes
  • Holiday funds
  • Christmas gifts
  • E-learning platforms : Udemy / SafariBooks
  • We are a part of Lyreco a leading distributor of workplace products and solutions in Europe and around the world. We operate as Lyreco Group with Central Competence Services (IT, eCommerce, Customer Experience, Merchandising, Supply Chain Planning and Finance) in France, Poland and The Netherlands.

    Altogether, driven by our common strive for passion, excellence, respect and agility, we are constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop.

    We believe in a culture that inspires our employees to be the best they can be. Through a perfect blend of people, technology and our corporate social responsibility strategy, we commit to deliver a Great Working Day for all.

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