Senior Data Analyst (Customer & Sales Experience)
Senior Data Analyst navigates complex data to extract complete and accurate insights supporting strategic and operational business decisions.
Senior Data Analyst leads analytical projects supporting various areas of business and identifies opportunities to automate / improve processes and strategy.
An important part of the role is to design and create key analysis and recommendations.
Main responsibilities :
Performs analysis on existing customer, sales, transactional and web data and identifies business opportunities and challenges focusing on customer experience
Manages full analysis cycle from data analysis, through presenting conclusions until influencing others on the execution of new strategy in the business
Develops a thorough understanding of the goals and issues, interprets business needs into data and analytical requirements, and then to analytical / reporting solutions
Leads analytical projects supporting various areas of business (especially Customer Experience)
Provides recommendations for key stakeholders based on analysed data
Acts as subject matter experts when it comes to KPI, data, data sources
Partners with key stakeholders for enabling self-service analytics and reporting and provide support in getting data, creating reports
Supports in identifying data integrity and quality issues, ensures accuracy, completeness, and consistency of incoming data from multiple sources
Runs and distribute key reports to relevant stakeholders
Provides training on reports, data
Supports and trains junior Analysts
Provides ad-hoc support for projects and initiatives where problem-solving and / or analytical skills are needed
Critical results :
Collects and clearly understands business requirements for analysis as well as reports / dashboards
Solves business problems by data analysis and exploration leading to valuable insights
Automates standardized reports and ensures reports are up to quality standards
Provides commentary / presentation on the insights derived from analyses
Ensures users are trained and informed on key reports
Collects quality data for ad-hoc purposes
Monitors overall data quality in databases and reports, reporting issues to appropriate teams
Develops new data solutions & tools for benefit of team & company
Provides training & guidance to less experienced members of the team
Qualifications & Skills :
5+ year experience working in data related field, experience working as a data analyst leveraging BI would be an advantage
Experience working as Data Analyst supporting Customer & Sales Experience is a plus
Excellent problem-solving and analytical skills
Advanced knowledge of MS Office tools (Word, Excel, PowerPoint)
Experience with relational databases
Good SQL knowledge
Ability to conduct research for data and reporting issues as required
Good interpersonal communication skills
Experience in presenting results and insights to various level employees
Experience working in a team-oriented, collaborative environment
Fluency in written and spoken English
VBA knowledge is a plus
Python, Hive is a plus
Working knowledge of POWER BI is a plus
J oining Lyreco means :
Working in an international, distribution company (25 countries, 18 languages, 3 central hubs)
Processes based on Scrum / Agile first approach
High quality of delivered software - we are creating, extending and maintaining the solution in-house
Ownership and proactive approach during daily software development activities
Being open to innovations as a market leader we are innovative to stay on top
Strategic thinking as a profitable company we are focusing on both short term and long term Challenges and opportunities
Investing in our people we have proven experience of internal growth of our employees expert and managerial path.
Benefits (contract of employment) :
Sharing the costs of sports activities
Private medical care
Sharing the costs of foreign language classes
E-learning platforms : Udemy / SafariBooks
We are a part of Lyreco a leading distributor of workplace products and solutions in Europe and around the world. We operate as Lyreco Group with Central Competence Services (IT, eCommerce, Customer Experience, Merchandising, Supply Chain Planning and Finance) in France, Poland and The Netherlands.
Altogether, driven by our common strive for passion, excellence, respect and agility, we are constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop.
We believe in a culture that inspires our employees to be the best they can be. Through a perfect blend of people, technology and our corporate social responsibility strategy, we commit to deliver a Great Working Day for all.