WW Partner Onboarding Subject Matter Expert
HP
Bucharest, Bucureşti, Romania
6 zile în urmă

Operational Process Management / Subject Matter Expert

We are looking for a strong process manager / Subject Matter Expert who will contribute on strategic programs execution for HP

You will be responsible for :

  • Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
  • Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post- project evaluations.
  • Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
  • Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business / customer impact.
  • Become a Subject Matter Expert on a Key HP program , understand timelines, processes, rules, exceptions and be able to support escalations and questions from multiple countries
  • Build training material (Power Point, Videos) and deliver trainings to a large community in English language
  • Lead train the Trainer sessions : train and support local SMEs and support teams on processes and tools
  • improvement methodologies in process improvement approaches.
  • Establishes processes which are consistent with overall organization objectives and maintains process documentation.
  • Other responsibilities

  • Drives multiple complex operational processes, such as Partner Onboarding to HP to increase sales, create awareness and increase usage for different tools.
  • Acts as a project manager for moderately complex, small to medium projects.
  • Produces moderately to highly complex deliverables, analyses and reports using business applications, making recommendations and / or decisions on common issues.
  • Drives continuous process refinement and improvement by applying a solid understanding of internal business processes and policies.
  • Understands complex business issues and makes appropriate recommendations by applying intermediate subject matter expertise.
  • Knowledge and Skills

  • Functional acumen on a sales environment and capability to understand the business behind the process
  • Being comfortable using multiple internal tools, as a Super User
  • Strong written and oral presentation skills, comfortable in presenting to a large, global audience in English
  • Strong interpersonal and project management skills; ability to manage virtual teams.
  • Ability to interface effectively with multiple levels of management and functional disciplines.
  • Strong ability to influence / drive consensus.
  • Ability to work autonomously in a virtual environment with discussions occurring via telephone and desktop sharing
  • Ability to manage and organize your time, be detail oriented and deliver consistently on schedule
  • Advanced English is a must
  • Education and Experience Required :

  • First-level university degree or equivalent experience; advanced university degree preferred.
  • Proven work experience as a marketing specialist or operational process management
  • Typically 5-7 years of related experience in IT / business operations.
  • Typically 3+ years of project management experience.
  • Quality improvement / Project management training required and certification a plus.
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