Collections Officer with German
1 zi în urmă
source : Wizbii
  • Follow strict company policies and procedures and deliver a consistent and professional level of service at all times;
  • Manage a collection portfolio through :
  • Collection calls, escalation and issue dunning letters to overdue accounts
  • Email communication
  • Dispute resolution
  • Recommendations for credits / write-offs
  • Reconciliation
  • Participate in client and customer conference calls;
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments;
  • Responsible for regular forecasting and status reporting for portfolio;
  • Respond to all requests for accounts receivable information or analysis to the client;
  • Communicate and follow up effectively with sales dept regarding customer accounts on a timely basis;
  • Generate and distribute weekly / monthly AR reports;
  • Establish and maintain effective and cooperative working relationships with the involved departments.
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