Follow strict company policies and procedures and deliver a consistent and professional level of service at all times;
Manage a collection portfolio through :
Collection calls, escalation and issue dunning letters to overdue accounts
Recommendations for credits / write-offs
Participate in client and customer conference calls;
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments;
Responsible for regular forecasting and status reporting for portfolio;
Respond to all requests for accounts receivable information or analysis to the client;
Communicate and follow up effectively with sales dept regarding customer accounts on a timely basis;
Generate and distribute weekly / monthly AR reports;
Establish and maintain effective and cooperative working relationships with the involved departments.
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