What will you contribute Reporting to the Customer Support Department, the Technical Support Engineer is the key interface between Finastra clients on one side and the Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience.
The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible.
The Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis.
At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.
analyzing possible solutions using technical experience, judgement and precedents (e.g. creating test plans, addressing escalated technical issues, initiating perform peer code review) Required Experience : University degree in Computer Science, Mathematics, Business IT or related major SQL / Java / C# Medium expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) Knowledge of Java Script , Node Red , stream set , Rest Architecture (Python or Groovy will be a plus) Knowledge of K8s Kubernetes Knowledge , OMS (Azure) , Cloud , AWS will be a plus Knowledge about software development lifecycle (thought it might be a plus?
Client facing service experience Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus Excellent written and verbal communication in English Analytical abilities, attention to detail, stability, responsibility as well as customer focus Ability to work independently as well as part of a customer facing team Working knowledge of agile methodologies Team player, detail-oriented, with analytical approach Fluent English skills