About the Role
The Team Lead position will be within Digital Operations Upstream Team, on the Corporate Pillar. This new Pillar would be responsible for managing all operational aspects related to customers of Sustainable Corporate Solutions (SCS) Team - corporates who request ESG Licensed Rating or corporates who request ESG rating for their supply chain.
The Corporate Pillar (CDOT) will contain Upstream and Downstream components :
Upstream team - defines processes together with other teams in Sustainalytics who are involved in the workflow (commercial teams, research teams, other ICT teams etc.
One main responsibility of upstream team will be to define, review, document and update on an ongoing basis all operational processes which need to be supported by this Pillar.
Downstream team - receives the orders (ESG licensed ratings, portfolios with corporate suppliers) and take them from end to end, which will require implementation of all activities in the systems, as per the established processes, and maintain communication with the stakeholders involved in the workflow related to these requests (client facing teams, research teams, other ICT teams).
The purpose of the Team Leader role is to lead the CDOT Downstream team, to incorporate existing ESG licensed ratings implementation activities, along with integrating within the team’s activities all process steps that are defined to ensure SCS clients’ supply chain ratings.
Build and manage robust, and resilient downstream team, through coaching and mentoring of team analysts
Establish reasonable, and achievable OKRs, and ensure that the OKRs are reviewed and adjusted, if needed, on a quarterly basis
Ensure that the Downstream team performs the required implementation activities as per the agreed processes (business entity updates, communication with relevant stakeholders, data configurations in systems) to support quality data flow within the overall digital environment, throughout our databases and platforms
Prioritize work during critical time crunch of recurring processes, prioritize competing workload and last-minute high priority business requests
Ensure that issues raised in emails are addressed within reasonable business timelines, and ensure that the requests received as per the agreed procedures are addressed and resolved within the timelines agreed for each process
Mitigate clients’ conflicts of interests : Follows the agreed processes for escalating to relevant stakeholders any potential misalignment between the ESG research requests received from corporate clients and the requests from investor clients, to find a resolution that supports the agreements with both categories of clients
Planning team’s activities : Capacity planning & scheduling of team members’ work, in collaboration with CDOT Pillar’s Project Manager
Monitor team’s efficiency : Provide feedback to CDOT Upstream team and CDOT Manager to request support when changes or new functionalities are required in the current processes supported by the Downstream team, or when additional automation is required to improve work efficiency
Monitor output quality : Implement quality assurance procedures to monitor the accuracy of CDOT Downstream team’s output according to the quality standards established by CDOT and DOT management
Monitor team capacity : monitor and report on a regular basis the effort spent to support existing client requests and estimate the workload for the forecasts provided by SCS Commercial team;
report to CDOT Manager any resources need, to ensure the team’s capacity to support new sales;
Manage internal stakeholder expectations and deliverables, including definition & monitoring of KPIs and SLAs where applicable - with key internal stakeholders
2-3+ years of team leadership / management experience
Experience with managing data-centric processes and technologies (ETL, integration, data governance, BI tools)
Ability to manage complex and multifaceted operating environment
Excellent communications skills
Hands-on, agile leadership approach
Demonstrated experience managing service delivery would be a plus
SQL knowledge, or willing to learn SQL, would be a plus
Familiarity with financial markets and supplier relationship management
Sustainalytics is a Morningstar company dedicated to responsible investment with over 25 years' experience in ESG research and ratings.
With an extensive client base across asset managers, asset owners and investment banks, our mission is to provide the insights required for investors and companies to make more informed decisions that lead to a more just and sustainable global economy.
As Morningstar’s ESG center of excellence we are responsible for driving both the commercial success and innovation of its ESG products as well as its overall ESG strategy.
In these times, we rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices.
New team members are onboarded and start their first day with the company from the safety of their homes.
For more information, visit www.sustainalytics.com