Operating Leader - Senior Vice President - English
Genpact
Bucuresti, Romania
3 zile în urmă

Responsibilities

  • Responsible for the delivery of business process management services by the teams in the allocated portfolio to ensure customer satisfaction, contractual results and increased revenue through client up-sell
  • Collaborate with senior management as it relates to business growth, strategy, and operational planning.
  • Take a lead and work with digital teams to introduce breakthrough technology solutions (Eg : RPA) into existing operations.
  • Lead global operations to achieve / exceed P&L expectations.
  • Ability to lead large team across multiple locations & be able to assimilate & encourage cultural diversity.
  • Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.
  • Collaborate for new deal process including solutioning, pricing, due diligence, transition and stabilization.
  • Be responsible for implementing new technologies in operations and display executive presence.
  • Be a senior partner concern point for resolving customer & internal issues.
  • Maintain & grow excellent customer relations focus on improving NPS.
  • Is involved in the growth and development of future company leaders through own leadership example, coaching & mentoring
  • Bring in external perspectives and evolving practices in operational processes
  • Qualifications we seek in you!

  • Progressive management and leadership of strategic projects and implementation teams.
  • Previous experience in a Shared Services environment, multicultural experience in diverse teams is an advantage
  • People Management proven experience in leading large teams (500+ people)
  • Preferred Qualification

  • Outstanding negotiation, interpersonal, verbal and written communication skills.
  • Measurable experience in leading and growing profitable satisfied accounts and / or significant account management experience.
  • Ability to coordinate management teams in own portfolio and across the organization to achieve the performance goals agreed with the customer
  • Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.
  • Analytical problem-solving skills with an outstanding attention to detail.
  • Solid and diverse knowledge and expertise on the field of activity, intellectual agility, focused on results
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