Trainer - Bucuresti
Computer Generated Solutions Romania SRL
1 zi în urmă
source : EJOBS GROUP

Job Brief :

We are looking for a Customer Service Trainer to educate our customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires.

If you are familiar with teaching soft skills like negotiation and problem-solving, we would like to meet you!

Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.

Required skills :

  • Bachelor of Science degree required, master's degree preferred,
  • At least 1year experience working as a trainer,
  • Call Center / Contact Center management experience,
  • Excellent PC knowledge including Microsoft Office and technical troubleshooting,
  • Excellent communication skills (oral and written),
  • Abilities to transmit professional knowledge,
  • Organisational skills and ability to meet tight deadlines,
  • The ability to set priorities.
  • Schedule : Sunday Thursday

    Sunday Thursday

  • Available to work night shifts (US Schedule)
  • Descrierea jobului

  • Ensure new hires take on basic sales training courses, including, communication and troubleshooting skills,
  • Responsible for training, managing, and monitoring agents so that they have the skills and knowledge to meet customer service objectives,
  • Maintain updated records of training curricula and material,
  • Organize classroom-style seminars about product features and case solving techniques,
  • Daily monitoring and assessing of individual and team performance,
  • Establish metrics and reporting statistical performance levels related to the contact center,
  • Responsible for motivating agents with strong coaching experience in a fast-paced, dynamic call center environment,
  • Develop a culture of continuous improvement by establishing and maintaining an environment where new ideas and solutions are encouraged, evaluated, quantified and implemented,
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
  • Benefits :

  • Employee referral bonuses;
  • Private medical insurance;
  • One month start-up training;
  • Meal Tickets;
  • A 7card Subscription;
  • The opportunity to take your career to the next level and apply for a middle / upper management position in CGS;
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