26-Mar-2020 Full Time
Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.
We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
Join our journey as we connect for a better future. Ready?
Coordinates a team of specialists working for 4 Vodafone markets to ensure optimal conditions for 1st Line activities of Vodafone Network in a multi-vendor environment.
Checks that necessary preventive and corrective first level troubleshooting are in place ensuring quality and continuity of service and the restoring time for different network elements.
In collaboration with 2nd Line Operations teams, works out procedures related to the analysis of alarms in order to detect and correct faults .
Collaborate with planning and delivery teams to ensure that all planned activities are performed according with existing procedures and with minimal impact for customers.
Allocates and coordinates resources within the 1st Line projects, ensures the alignment of processes , analyses, estimates and ensures the necessary material resources, establishes the priorities, phases and execution deadlines within the various development projects of Vodafone.
Performs periodic reports for the internal customers and upper management regarding important events and NOC KPIs.
Establishes priorities for daily activities and assigns necessary resources.
Periodically performs verifications regarding workplace safety conditions and checks if the safety rules are implemented according to legal requirements.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.