Cloud Integration Support Delivery Specialist
Oracle
Bucharest, RO,Romania, RO
3 zile în urmă

Preferred Qualifications

Cloud IntegrationSupport Delivery Specialist

DUTIES &RESPONSIBILITIES:

  • Provide customer and systems support of SOA suite on-premise software, Oracle Integration Cloud, SOA CS
  • Troubleshoot and analyze application servers and new technologies, with a focus on web servers and application servers (Oracle Weblogic, IBM Websphere, IIS, Apache, Tomcat), Windows and Unix system administration (Linux, Solaris, AIX, HP-UX), and Java Application Programming Interfaces (API’s).
  • Interact remotely with customers, partners, and software developers to provide technical advice and assistance.
  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
  • Work with Sustaining Engineering in prioritizing and resolving issues of the highest technical and political severity.
  • Have the ability to analyze and resolve issues
  • Prepare other support engineers for support of newly released products.
  • Identify and document product defects for Development Engineering and Sustaining Engineering.
  • Review design specifications and external technical publications and provide feedback for product and document improvement.
  • EXPERIENCE:

  • Minimum of 2 years software support/ customer service experience with products on Unix (Linux,, Solaris, AIX, or HPUX) and Windows platforms
  • Preferred SOA background with a good understanding of Service Component Architecture and core SOA Design pattern
  • Proven working experience in the following areas is a must: Web servers and application servers (ORACLE Weblogic, IBM Websphere, IIS, Apache, Tomcat) 
  • Prior experience in ORACLE SOA products (BPEL, BPM, OSB, SOACS, OIC) is considered a major plus
  • SKILLS:

  • Proven success in contributing to a team-oriented environment
  • Desire to work to one of IT leader industry
  • Excellent verbal and written communication skills in English.
  • Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
  • Ability to troubleshoot issues involving platform performance under load.
  • Ability to read and analyze network trace data in detail to understand and resolve inter server communication issues.
  • Advanced customer support and communications skills.
  • Ability to read and interpret programming languages at a code level (especially Java).
  • Ability to learn new technologies quickly.
  • Demonstrate strong troubleshooting and analytical problem solving skills.
  • Able to multi-task and manage multiple technical issues reported by customers

  • EDUCATION:  

  • BS Degree in Computer Sciences or equivalent work experience.
  • BENEFITS:

  • Career coaching to help you manage your career and develop professionally.
  • Performance Achievement that focuses on your strengths, progress and career possibilities.
  • Opportunities to get involved in volunteering to doing charity work.
  • Competitive benefits, medical insurance.

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