Manager IT Site Services
Bucharest, Bucharest, ROU
2 zile în urmă

Accountabilities :

IT Site Services team is committed to improving end user productivity by bringing IT-related downtime to a minimum, removing performance bottlenecks in infrastructure, and training the end users on IT tools and best practices.

In this role you provide quality site services and contribute to transforming and continuously improving Syngenta’s IT infrastructure :

  • Main liaison for relevant IT Services stakeholders (internal) in the area of responsibility
  • Implement and drive local supplier management : Negotiate commercials and SLAs with local vendors for new (or changes to existing) locally provided IT Services.
  • SoW negotiation and sign-off.

  • Ensure that IT services providers understand and work with the customer at the focus, in alignment with our mission, spirit and core values, according to defined service framework, process standards and SLA (readiness, capability and willingness)
  • Single point of escalation for the clients and a single point of contact in the area for global IT
  • Perform regular service review meetings with relevant stakeholders (internal / external)
  • Incident and problem management
  • Liaise with supplier managers to plan and manage outsourced teams and service volumes
  • IT Services budget management
  • Manage local IT Services projects and participate in regional / global projects. Support projects for handing over to steady state to ensure successful sustainable service support.
  • Participate in a global IT infrastructure squad : lead relevant IT changes / projects, be a point of contact and a go-to person for all IT SSMs in EAME.
  • Monitor, analyze, review the quality of IS Services delivered in the area of responsibility by residual local vendors.
  • Manage deviation from agreed SLAs (service level agreements) directly with the local vendors.

  • Manage hardware and software license inventory held in the area of responsibility
  • Manage renewal of hardware and software in accordance with global guidance and local renewal policies
  • Accountable for IT process and IT policies compliance
  • Manage local Information Security, supported by the global team
  • Manage IT Services communications to end users
  • You will be the face of IT on site, help colleagues navigate IT, and provide broad IT infrastructure expertise to local teams

    You will be a member of a global infrastructure guild and enjoy exciting opportunities to grow professionally and continuously learn in-demand skills e.

    g. network & collaboration technology or end user computing.

    Dimensions :

    Business Impact : 3-5% productivity improvement target annually, 0-1 breakthrough initiative

    People : 0

    Geographic Scope : business unit

    Budget : typically, USD 0.5M

    Complexity : Single business unit and multiple functional interfaces e. g. finance, procurement

    Requirements :

    Experience required :

  • Operational knowledge of IT service and / or technology delivery, quality management, operations and strategy development
  • Broad operational knowledge of Syngenta’s IT infrastructure
  • Deep understanding of a specific IT infrastructure domain such as networks or productivity tools
  • Awareness of current best practice in service / application management and experience in a delivery management / service management role
  • Understanding of IT procurement and contract law
  • Understanding of information security regulations including GDPR
  • Relevant academic degree and / or appropriate professional qualification
  • Experience to be gained

  • Build a high-quality IT infrastructure
  • Provide quality IT site services across organizational boundaries with internal and external teams
  • Continuously improve core IT services and infrastructure
  • Manage local vendors and desk side service teams
  • Core capabilities

  • Understand challenges, manage and reduce complexity
  • Manage stakeholders and align towards common goal
  • Deliver IT infrastructure projects and services at scale
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