Accounts Receivable Collections – Senior Process Associate - French
Genpact
Napoca, Cluj, Romania
2 zile în urmă

Responsibilities

The purpose of this position is to communicate verbally / in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.

Managing unapplied cash :

Unapplied / unidentified payment investigation

Cash collected at the month end

Coordinating the chase activity, query resolution / dispute management :

Verbal & Written Communication with client

Verbal & Written Communication with related departments.

Managing dunning letters / collection letters :

Issuing, checking and sending dunning letters / Collection letters

Reading and learning the operating procedures, contributing to the development / improvement of the operating procedures

Escalating of all unsolved / unclear issues to the team leader

OTHER RESPONSIBILITIES

  • Successfully graduating the training plan attached to the position and the tasks;
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager;
  • Updating the working procedures periodically;
  • Qualifications

    Minimum qualifications

  • Very good knowledge of French, min C1
  • Accounting knowledge intermediate level;
  • Similar work experience
  • Work experience with SAP system (Advantage)
  • Organized personality with attention to details and customer orientation;
  • Accurate, logical problem solver;
  • Ability to handle client on one-on-one basis, via e-mails and calls;
  • Upbeat, proactive with ability to work both independently and as part of a team;
  • Communicative and ability to learn;
  • Encouraged qualifications

  • University graduate (Economic studies are an advantage);
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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