Catalog Associate - Spanish Training provided by Amazon
Amazon.com
Iaşi, RO
6 zile în urmă

The Retail Business Services Team in Romania is responsible for providing support to Amazon websites. The team’s activity supports several processes such as :

1. Contributing to ensure that the Amazon websites content is accurate and up to date.

2. Investigating and helping resolve various problems that appear on the supply chain.

As a Catalog Associate your tasks will include :

  • Populating and proposing content for the product catalogs on the Amazon websites;
  • Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow;
  • Participating in the identification and correction of catalog errors; investigating catalog related complaints;
  • Creating reports regarding work received and work performed;
  • Resolving problems that appear on the supply chain and help improve inventory health.
  • In addition to the responsibilities mentioned above, you will be expected to take on a larger organizational role. These can include tasks such as :

  • Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes;
  • Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;
  • Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions;
  • Flag any updates received from stakeholders on process to Lead / Manager;
  • Training and mentoring other Associates;
  • Participate in process related meetings / calls.
  • Bachelor’s degree in any discipline is preferred; business or technical background is considered an advantage;
  • 1 2 years of work experience or background in data-driven business operations processes is considered an advantage.
  • Skills :

  • Strong written and oral communication skills in English;
  • At least a low-intermediate level of Spanish in writing and willingness to participate in a language training program in order to improve this level;
  • Good working knowledge of MS Office; MS Excel proficiency is an advantage;
  • Very good knowledge and experience in internet navigation and research finding information about large amounts of data in a timely manner.
  • Ability to :

  • Multitask in a fast paced environment;
  • Operate in the system with the speed and accuracy necessary to meet departmental standards;
  • Dive deep into a problem, perform Root Cause Analysis’ and identify constraints to recommend a solution
  • Maintain composure in critical situations and communicate clearly with both internal and external customers;
  • Demonstrate :

  • Passion for delivering great customer experience;
  • Strong interpersonal & communication skills;
  • Excellent listening skills;
  • Excellent Data Accuracy skills;
  • Eye for Detail;
  • Commitment to meet Deadlines;
  • Critical Qualities / Characteristics :

  • Practical ideas;
  • Pace of implementation & consistency in performance.
  • Excellent skills in MS Office;
  • Strong experience in dealing with processes and large amount of data.
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